Customer Success Advisor -ASEAN

TL;DR

Customer Success Advisor -ASEAN (SaaS): Helping customers realize measurable value from hirify.global solutions through adoption strategies, proactive engagement, and strategic customer conversations with an accent on retention, product usage, and business outcomes. Focus on identifying at-risk accounts, aligning product capabilities with customer needs, and expanding trusted customer relationships through cross-functional collaboration.

Location: Remote in Malaysia

Company

hirify.global develops software that helps innovators design and make buildings, products, factories, and media content.

What you will do

• Use data-triggered signals to proactively engage customers and connect product capabilities with business outcomes.
• Develop adoption strategies that increase customer value and product usage.
• Identify at-risk accounts, conduct discovery, and realign customers toward successful outcomes.
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services.
• Deliver customer experiences that strengthen satisfaction, loyalty, and retention.
• Identify opportunities to expand customer relationships through value discovery and strategic conversations.

Requirements

• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven ability to work independently and deliver measurable impact.
• Experience collaborating with internal and external stakeholders across functions.
• Proficiency with Salesforce or a similar CRM system.
• Experience with SaaS, cloud-based software, or subscription business models.
• Fluent English and Vietnamese; familiarity with hirify.global customer industries such as AEC, manufacturing, or media and entertainment is preferred.

Culture & Benefits

• Work within a collaborative, global Customer Success organization.
• Contribute to internal best practices and help shape how customer success scales.
• Supportive culture focused on belonging, meaningful work, and customer partnership.
• Compensation may include base salary, annual cash bonuses, stock grants, and comprehensive benefits, depending on experience and geographic location.
• In-person onboarding or identity verification may be required.