Marketing Manager

TL;DR

Marketing Manager (Customer Communications): Building and running multi-channel customer messaging campaigns for a service wind-down and billing transition with an accent on high-stakes communications, experimentation, and retention analytics. Focus on designing customer journeys, evaluating churn risk, coordinating cross-functional delivery, and translating campaign performance into leadership-ready recommendations.

Location: Remote

Salary: $55–60 per hour

Company

hirify.global provides contract workforce opportunities and equal employment opportunities.

What you will do

• Shape and execute customer messaging strategies for a service wind-down and related billing transition.
• Build coordinated campaigns across billing notices, on-screen prompts, outbound calls, email, web content, and support resources.
• Design message experiments and variations to identify effective communication approaches for a loyal, change-averse audience.
• Partner with Product, Marketing, Analytics, IT, MarTech, Creative, and operations teams to create customer flows, validation triggers, care scripts, help content, and retention initiatives.
• Define target audiences and success metrics with analytics partners, ensuring reliable cross-channel tracking and evaluating churn and retention indicators.
• Monitor pilot and full-launch performance, then prepare leadership summaries with findings, recommendations, business results, and rollout lessons.

Requirements

• At least five years of experience building and running communication plans for delicate, high-stakes marketing initiatives.
• Demonstrated success launching campaigns across multiple channels, including email, digital touchpoints, and billing notifications.
• Data-driven approach with the ability to establish success metrics and interpret performance results.
• Experience coordinating technology, data, creative, and operational partners on complex projects.
• Ability to map customer journeys beyond basic sign-up flows.
• Excellent written, verbal, and presentation skills with strong organization across multiple high-profile workstreams.

Culture & Benefits

• Remote contract position.
• Full benefits.
• Sponsorship is not available.
• Equal employment opportunity and anti-discrimination policies apply.