Customer Engagement & Retention Intern (CRM)

Location: Hybrid role based in Vienna, Austria, with 40% home office days; candidates must already have a valid EU work permit and be based in Vienna or willing to relocate.

Salary: €1,410 gross per month based on full-time hours.

Company

hirify.global develops a photo-printing app that uses smart technology and design to turn users’ digital memories into Photo Books and Prints.

What you will do

• Build, test, QA, and deploy CRM campaigns across email, push, and in-app messaging.
• Set up templates, audience segments, links, translations, and campaign personalization before launches.
• Configure A/B tests, prepare performance reports, and maintain campaign documentation.
• Collaborate with CRM managers, graphic designers, and the Influencer Marketing team on campaign assets and ideas.
• Support copywriting and translation for international campaigns.
• Monitor competitor CRM activity and turn findings into campaign concepts.

Requirements

• Valid EU work permit and residence in Vienna or willingness to relocate are required.
• Excellent written and spoken English at C2 level is required.
• Strong attention to detail, structured work habits, self-organization, and prioritization skills.
• Basic knowledge of audience segmentation, lifecycle marketing, digital channel campaigns, and A/B testing.
• Comfort working with data and reporting tools and presenting performance results.
• Interest in B2C apps, e-commerce, content generation, and personalization.

Nice to have

• Experience with consumer apps or e-commerce environments.
• Knowledge of embedded or in-product messaging, including in-app banners, behavioral shop personalization, and dynamic content.
• German at C1 level or higher, or knowledge of other European languages.

Culture & Benefits

• 12-month internship with flexible hours from 24 to 38.5 per week; full-time hours are required during the October–November peak season.
• Hybrid work model with 40% home office days and flexible hours.
• Core hours are 10:00–16:00 Monday–Thursday and 10:00–14:00 on Friday.
• Breakfast, coffee, tea, and daily lunches are provided at the in-house eatery.
• Vienna public transport card, company MacBook for personal use, German lessons, and premium hirify.global product membership.

Hiring process

• 15–30-minute introductory call with the Talent Acquisition team.
• 1.5-hour interview with the future mentor and a CRM team member.
• Applications should include an English CV and cover letter.