Manager, Quality Assurance

Location: Tempe, Arizona; in-office presence required at the corporate office. Candidates must live within 50 miles of the office. Periodic domestic and international travel to hirify.global offices and partner sites is required.

Company

hirify.global operates a platform serving millions of customers and is focused on delivering an exceptional and efficient customer experience.

What you will do

• Lead and develop people leaders within the Customer Experience and Integrity Quality Assurance team.
• Design, build, and execute scalable quality assurance strategies and process improvement projects.
• Build and scale Manual QA and Automated QA programs.
• Partner with Support, Integrity Operations, S&O, and other stakeholders on customer experience initiatives.
• Monitor productivity, quality, adherence, retention, and other performance metrics to identify root causes and improve outcomes.
• Provide in-person coaching, cross-functional collaboration, and real-time problem-solving.

Requirements

• 3+ years of people management experience, including coaching and developing leaders.
• 5+ years of Quality Assurance Operations experience, including large-scale QA automation and innovation.
• Experience leading projects and delivering against goals in collaborative environments.
• Strong cross-functional relationship-building and stakeholder alignment skills.
• Ability to use technical skills, data insights, and Sheets or Excel to translate goals into actionable plans.
• Results-driven approach with experience testing hypotheses and solving root-level problems.

Nice to have

• Experience in consulting, start-ups, or project management.

Culture & Benefits

• Direct impact on how millions of customers experience the platform.
• Leadership of a talented team during a shift toward QA automation and innovation.
• Fast-paced, mission-driven environment focused on ownership, impact, and growth.
• In-office schedule varies according to business needs.