Consumer Service Operations Representative (Healthcare)

TL;DR

Consumer Service Operations Representative (Healthcare): Supporting members by assessing eligibility for Medicare and Medicaid programs, collecting accurate information, and connecting them with health and social assistance resources with an accent on compassionate service, benefits education, and precise data entry. Focus on navigating multiple systems, identifying additional support options, and solving complex member needs in a high-volume call center environment.

Location: In-office at 101 E. Main Street, Louisville, KY 40202; candidates must reside within 50 miles of the location. On-site training runs Monday–Friday, 9:00 AM–5:30 PM for 10 weeks. Remote work may become available based on performance, attendance, and demonstrated independence.

Salary: $40,000–$52,300 per year. New hires may also receive a $1,500 bonus paid in three installments.

Company

hirify.global is a U.S. healthcare company providing insurance and healthcare services for Medicare and Medicaid members, families, individuals, military personnel, and communities.

What you will do

• Engage with members by phone to assess eligibility for programs such as the Medicare Savings Program.
• Collect and accurately enter personal and financial information across multiple systems.
• Identify resources related to food assistance, medication cost savings, and other member needs.
• Educate members about available benefits and support programs.
• Collaborate with colleagues to deliver compassionate, accurate, and effective service.

Requirements

• Must reside within 50 miles of the Louisville Waterside Building in Louisville, Kentucky.
• At least 2 years of customer service experience.
• Proficiency with data entry, multiple systems, and learning new applications.
• Availability for a Monday–Friday, 10:40 AM–7:10 PM schedule.
• Ability to complete 10 weeks of on-site training from 9:00 AM to 5:30 PM.

Nice to have

• Healthcare or social services experience.
• Inbound or outbound call center experience.
• Bilingual English/Spanish skills.
• Associate’s or bachelor’s degree.

Culture & Benefits

• Full-time, 40-hour workweek in a service-focused healthcare environment.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short- and long-term disability coverage, life insurance, and additional wellness benefits.
• No paid time off is allowed during the first 90 days of employment.