Technical Support Specialist

Location: Remote from anywhere worldwide. The regular working day starts at 11:00 CET; on certain pre-planned days, the schedule may shift to 13:00 CET.

Company

hirify.global is a no-code SaaS platform that helps app developers grow revenue through web2app funnels by enabling marketers and product managers to build, launch, and optimize funnels without coding.

What you will do

• Support customers and meet SLA goals by responding promptly to inquiries.
• Provide fast, personalized initial responses for technical investigations.
• Investigate technical issues using SQL, server logs, Kibana, and REST APIs.
• Escalate advanced issues to developers with detailed reports.
• Update product documentation and share product updates with the team.
• Build trusted, constructive relationships with customers.

Requirements

• At least 1 year of experience in second-line technical support in B2B companies.
• English at B2+ level, with strong written and spoken communication skills.
• Patient, communicative, and customer-oriented approach.
• Basic SQL knowledge and the ability to work with server logs.
• Familiarity with Kibana (ELK Search) and REST APIs.
• Basic front-end development skills.

Culture & Benefits

• Flexible remote work available worldwide through Deel.
• Non-standard schedule with advance notice for coverage-related shifts.
• High ownership and opportunities to influence product and technical decisions.
• Fast-moving startup environment focused on autonomy and practical problem-solving.
• Direct, transparent communication.
• Monthly budget for language learning, professional development, mental health support, sports, or health insurance.