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обновлено 12 дней назад

Technical Support Specialist (Shopify)

Формат работы
remote (Global)
Тип работы
fulltime
Грейд
middle
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Support Specialist (Shopify) (SaaS/Ecommerce): Supporting Shopify merchants by managing technical support tickets, troubleshooting issues, and coordinating with engineering and product teams with an accent on clear communication, issue triage, and customer experience. Focus on diagnosing complex problems, testing new features for bugs, and improving documentation for merchant self-service.

Location: Remote

Company

hirify.global provides a subscription platform for Shopify brands, focused on simplifying subscription management and merchant customer experiences.

What you will do

  • Manage inbound email and chat support tickets and triage technical issues from merchants.
  • Provide clear, timely support and join Zoom calls when needed.
  • Collaborate with engineering to troubleshoot and escalate complex issues.
  • Keep merchants updated throughout issue resolution.
  • Perform QA on new features to identify bugs before launch.
  • Contribute to documentation and help center updates.

Requirements

  • 2–4+ years of technical or customer support experience at a SaaS company.
  • Professional experience with Shopify is required.
  • Strong written communication and a calm, customer-first mindset.
  • Familiarity with Zendesk, Slack, Linear, Notion, or similar tools.
  • Ability to manage multiple conversations and stay organized under pressure.

Nice to have

  • Experience in ecommerce or subscription businesses.
  • Experience working with APIs.

Culture & Benefits

  • Remote-first workplace with flexible hours.
  • Strong focus on asynchronous work.
  • Collaborative culture centered on transparency and trust.
  • Competitive salary, equity, and benefits.

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Categories

QA jobsCustomer Support Specialist jobsSaaS jobs