Staff Technical Account Manager (Cybersecurity)

Location: Texas, United States

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect email, cloud, collaboration tools, data, and AI-driven workflows for organizations worldwide.

What you will do

• Provide proactive technical leadership and support for strategic enterprise customers.
• Manage escalations, crisis response, incidents, and cross-functional resolution efforts with Support, Operations, Engineering, and account teams.
• Lead regular customer reviews covering system performance, support activity, major issues, releases, ROI, and future actions.
• Build and oversee technical strategies for integrating hirify.global solutions into customer networks, security systems, messaging platforms, and operational environments.
• Identify risks, plan production changes, prioritize customer goals, and lead process-improvement initiatives.
• Recommend configuration improvements, upgrades, and add-ons while mentoring peers and strengthening customer relationships.

Requirements

• 8 years of experience in client or professional services, sales engineering, senior support engineering, IT operations management, or senior engineering.
• At least 2 years of experience managing strategic or top-tier accounts.
• Strong knowledge of email, networking, Linux, SMTP, and MySQL.
• Working knowledge of Windows, Active Directory, and Microsoft Exchange.
• Demonstrated ability to lead technical staff through crisis situations and resolve complex problems independently.
• Strong customer service, communication, project management, time management, collaboration, and mentoring skills.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Flexible work environment with remote and on-site customer interaction.
• Annual wellness and community outreach days.
• Recognition for contributions and opportunities for career development.
• Global collaboration and professional networking opportunities.