Account Support Manager (Japanese Speaking)

Location: Dalian, Liaoning, China; hybrid work with an expectation of working from an HPE office an average of 2 days per week.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Deliver reactive and proactive technical and service delivery support under Service Level Agreements for customer environments.
• Develop and grow relationships with complex and strategic customer accounts while maintaining customer satisfaction, retention, and revenue growth.
• Resolve complex technical and business incidents, manage customer expectations during escalations, and mentor less-experienced team members.
• Design and deliver support solutions, including Mission Critical and complex support engagements, and assist with planning and delivery.
• Create Value Based Delivery account plans, review support plans against business indicators, and recommend operational efficiencies.
• Act as a trusted technical and business advisor to customers, sales teams, vendors, and internal organizations.

Requirements

• Bachelor's degree preferred, or an Associate degree in a technical field with 6–8 years of related work experience.
• Fluency in Japanese at JLPT-N1 level.
• In-depth knowledge of networked computing environments, operating systems, and applications.
• Knowledge of corporate organizations and policies, company products and services, competition, third-party products, and market trends.
• Mastery-level business, technical, or functional expertise combined with administrative or operations knowledge.
• Ability to anticipate customer needs, develop proposed solutions, build consensus, and provide Mission Critical recommendations for process improvement.
• Experience with change management processes and tools in complex environments.
• Advanced project management, communication, analysis, and presentation skills.
• Expertise in the relevant area and knowledge of future technology directions; Mission Critical and ITIL certifications.

Culture & Benefits

• Hybrid work arrangement with an average of 2 days per week in an HPE office.
• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs supporting career growth and movement across divisions.
• Inclusive work environment that values varied backgrounds and individual uniqueness.