Account Support Manager (Japanese Speaking)

Location: Hybrid, with an expectation to work an average of 2 days per week from an HPE office

Company

hirify.global is a global edge-to-cloud technology company providing infrastructure, software, data, and application solutions.

What you will do

• Deliver proactive and reactive technical support for complex and strategic customer accounts in line with service-level agreements.
• Integrate technical expertise and business understanding to design support solutions aligned with customer needs.
• Resolve complex technical and business incidents and support escalation and customer expectation management.
• Develop customer relationships, account plans, and trusted-advisor partnerships with customers and sales teams.
• Lead planning, delivery, and management of complex Mission Critical support solutions.
• Mentor team members, customers, vendors, and other organizations on complex issues and operational improvements.

Requirements

• Bachelor’s degree preferred, or an associate degree in a technical field with 6–8 years of related experience.
• Fluent Japanese with JLPT-N1 certification required.
• In-depth knowledge of networked computing environments, operating systems, applications, company products, services, and industry trends.
• Advanced project management, communication, analysis, and presentation skills.
• Experience with change management processes and tools in complex environments.
• Mission Critical and ITIL certifications.

Culture & Benefits

• Comprehensive health, financial, and emotional wellbeing benefits for employees and their families.
• Personal and professional development programs supporting career growth and internal mobility.
• Inclusive work environment that values varied backgrounds and individual uniqueness.
• Flexibility to manage work and personal needs.