Temporary Helpdesk Engineer

Location: Onsite at the Jersey City, New Jersey headquarters five days per week. Applicants must reside in California, Colorado, Connecticut, the District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Washington. Applicants residing outside these states cannot be considered.

Hourly rate: $40.00–$45.00

Company

hirify.global is a global media brand delivering journalism, events, and business-focused content to audiences worldwide.

What you will do

• Provide onsite desktop support, including device setup, configuration, troubleshooting, repairs, and user assistance.
• Check and maintain conference room technology, including Zoom Rooms, displays, cameras, microphones, and control systems.
• Manage equipment inventory, shipping, receiving, imaging, onboarding, offboarding, and device provisioning.
• Resolve tickets involving user access, email, collaboration tools, authentication, MFA, software, devices, network connectivity, and wireless access.
• Perform mobile device management tasks and collaborate with Infrastructure on maintenance, patching, monitoring, and incident response.
• Document solutions, identify recurring issues, and support equipment rollouts, device refreshes, office moves, and process improvements.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• 2–4+ years of IT support experience in a corporate or enterprise environment.
• Experience with email systems, collaboration platforms, identity and access management, account provisioning, password resets, and MFA troubleshooting.
• Working knowledge of Windows, macOS, mobile operating systems, device management, endpoint protection, network connectivity, and wireless access.
• Ability to lift and move equipment, prioritize multiple tickets, document solutions, communicate clearly with technical and non-technical users, and collaborate on escalations.
• Must work onsite five days per week and reside in one of the eligible U.S. states listed above.

Nice to have

• CompTIA A+, Network+, or ITIL certification.

Culture & Benefits

• Temporary assignment within the Corporate Technology team.
• Hands-on work with office technology, infrastructure, and security teams.
• Opportunities to support equipment rollouts, device refreshes, office moves, and operational improvements.
• Work in a fast-paced environment with shifting priorities.