Director, Global IT Support

Location: Simi Valley, California, United States; office-based role with travel within the Continental U.S. and internationally as required. U.S. citizenship, U.S. permanent residency, or qualifying asylee/refugee status is required.

Salary: $163,000–$261,000 per year.

Company

hirify.global develops autonomous defense systems and technologies across air, land, sea, space, and cyber domains.

What you will do

• Define and execute the enterprise internal IT support strategy for a large, distributed workforce.
• Lead global service desk, endpoint engineering, and application support teams, including staffing, escalation, and 24/7 coverage planning.
• Manage service performance through SLAs, CSAT, first-contact resolution, MTTR, quality assurance, and operational reporting.
• Oversee endpoint lifecycle management, device security, asset tracking, and automated onboarding and offboarding.
• Manage third-party support vendors and MSP relationships against agreed performance expectations.
• Partner with HR, Facilities, Security, and business leaders while serving as the senior escalation point for business-critical employee support issues.

Requirements

• Bachelor’s degree in computer science, information systems, or a related field; a master’s degree is a plus.
• 12+ years of IT support or infrastructure experience, including 5+ years in IT leadership within an enterprise environment serving 1,000+ users.
• Experience leading service desk, desktop support, and collaboration tool teams at scale.
• Strong knowledge of Microsoft 365, collaboration platforms, endpoint management, and IAM solutions.
• Strong understanding of ITSM frameworks such as ITIL and enterprise service management tools such as ServiceNow.
• Must qualify as a U.S. person under ITAR/EAR requirements; U.S. citizenship is required for some contracts.

Nice to have

• ITIL v4, HDI, or another relevant certification.
• Master’s degree in a related field.

Culture & Benefits

• Mission-focused environment developing autonomous defense technologies.
• Medical, dental, and vision coverage.
• 401(k) plan with company matching.
• 9/80 work schedule and paid holiday shutdown.
• Office-based work environment with occasional travel and physical activity, including lifting up to 10 pounds.