Senior Dispute Analyst (AI)

Location: Remote within the United States only. Visa sponsorship or assistance is not available. New York City-based employees work from the SoHo office three days per week.

Base salary: $65,000–$110,000 per year.

Company

hirify.global is a fintech platform providing card issuing, payment processing, developer APIs, and infrastructure for financial companies.

What you will do

• Own the end-to-end disputes lifecycle, from intake and investigation through chargeback processing, representment, arbitration, and resolution.
• Author and improve dispute SOPs based on consumer protection regulations, card network rules, and operational requirements.
• Test, deploy, and tune agentic investigation tooling, including skill orchestration, arbitration automation, and workflow automation.
• Handle complex disputes, edge cases, pre-arbitration matters, and arbitration exceptions requiring judgment and argumentation.
• Define dispute KPIs and KRIs, analyze trends and root causes, and drive process improvements with Product and Engineering.
• Manage BPO interfaces and mentor junior analysts on dispute handling, chargebacks, and investigation tooling.

Requirements

• Deep hands-on experience with card disputes and chargebacks across the chargeback and representment lifecycle.
• Strong knowledge of consumer protection regulations and card network dispute rules.
• Experience owning risk or operations programs end to end, including SOP and metric development, with limited guidance.
• Demonstrated judgment in complex disputes, edge cases, pre-arbitration, and arbitration scenarios.
• Strong analytical and communication skills, including operational trend analysis and stakeholder communication with partner banks or regulators.
• Must be located in the United States; visa sponsorship is not available.

Nice to have

• Experience in fintech, card issuing, payment processing, or sponsor banking.
• Familiarity with dispute and case management tools and SQL for trend analysis.
• Experience building or tuning agentic or LLM-based investigation workflows.
• Experience managing a BPO or outsourced operations relationship.

Culture & Benefits

• Unlimited paid time off and 12 weeks of fully paid parental leave.
• Four-week fully paid sabbatical after five years.
• Work from anywhere in the world for up to four weeks each year.
• Health, vision, dental, HSA contribution matching, and 401(k) matching for full-time US employees.
• Employee card account with 3% cashback, plus commuter benefits and catered lunches for in-office employees.