Service Administration Specialist (Japanese Speaker)

Location: Petaling Jaya, Selangor, Malaysia. Flexible availability for meetings and calls across global time zones may be required.

Company

A global leader in precision instruments and services serving laboratory, industrial, process analytics, product inspection, and retail applications.

What you will do

• Process service contracts, orders, confirmations, and invoices accurately and within defined timelines using SAP CRM.
• Manage billing plans, pro forma invoices, service billing, and credit blocks that may affect order fulfillment.
• Investigate and resolve released-order, data, and documentation discrepancies with relevant internal stakeholders.
• Respond to customer inquiries and provide clear order and contract confirmations.
• Follow established procedures, meet KPIs and development goals, and complete work within agreed timeframes.
• Support service-priority, cost-reduction, and process-improvement initiatives.

Requirements

• Diploma or bachelor's degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• Fluent English and Japanese required for speaking, reading, and writing; Japanese proficiency at N2/N3 level.
• Strong analytical, interpersonal, communication, influencing, and problem-solving skills.
• Customer- and business-oriented approach with strong attention to detail, accuracy, speed, and resilience.
• Ability to work collaboratively across cultures and functions and identify trends leading to corrective and preventive actions.
• Proactive, self-directed mindset with a willingness to challenge existing practices and suggest improvements.

Nice to have

• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• Permanent employment under an employment contract.
• 1.5-month contractual bonus.
• Medical care with dental entitlements and life insurance coverage.
• Accessible public transport.
• Diverse, flexible, and collaborative working culture.