Senior Customer Success Manager (SaaS)

Salary: $80,000–$100,000 USD annually plus bonus. On-target earnings are $100,000–$125,000 annually.

Company

A marketing intelligence platform that helps more than 200,000 businesses transform marketing data into actionable insights.

What you will do

• Manage a portfolio of approximately 40–60 customers across the North American market.
• Own the customer lifecycle from onboarding and adoption through renewals, expansion, and advocacy.
• Partner with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored solutions.
• Understand customer goals and challenges, provide recommendations, and resolve issues effectively.
• Identify churn risks and implement proactive retention strategies.
• Represent customer feedback internally to influence product enhancements and roadmap decisions.

Requirements

• At least 3 years of experience in customer success or a similar customer-centric role.
• Experience in SaaS, agency, or Martech industries.
• Strong communication skills with audiences ranging from analysts to senior leaders.
• Experience with commercial discussions, negotiation, organization, and managing multiple priorities.
• Demonstrated success developing client relationships through expansion, upselling, and renewals.
• Proficiency in English is required for internal communication and customer interactions.

Culture & Benefits

• Flexible remote work policy.
• Fully paid health, dental, and vision coverage with $0 deductible options.
• $520 work-from-home stipend, $80 monthly Wi-Fi allowance, and biweekly Uber Eats stipend.
• Professional development training and a comprehensive benefits package with equity options.
• Paid time off, 401(k) matching, work equipment, and home-office support.
• Collaborative, multicultural, inclusive, and customer-focused work environment.

Hiring process

• AI-supported early recruitment and scheduling stages.
• Final hiring decisions and in-depth interviews are conducted by human team members.