обновлено 8 часов назад
WFM Product Manager (Verint)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
WFM Product Manager (Verint) (Workforce Management): Supporting the execution and continuous improvement of workforce management products and platforms with an accent on forecasting, scheduling, capacity planning, and operational efficiency. Focus on translating business requirements into user stories, prioritizing backlogs, coordinating platform enhancements, and improving product adoption through testing, releases, documentation, and training.
Location: Brighton, United Kingdom; remote work is supported through a work-from-anywhere culture.
Company
is a global IT services and consulting company supporting digital transformation for enterprise and startup clients across more than 25 countries.
What you will do
- Support the Workforce Management product roadmap and continuous improvement of Verint-based products and platforms.
- Gather business requirements with Operations, Technology, Analytics, and business stakeholders, translating them into user stories and product features.
- Prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing.
- Coordinate platform enhancements, upgrades, new functionality, testing, implementation, release management, and adoption.
- Analyze forecasting, scheduling, staffing, and workforce management processes to identify efficiency and automation opportunities.
- Monitor KPIs and customer feedback, troubleshoot issues with vendors and internal teams, and create process documentation, training materials, and launch communications.
Requirements
- 3+ years of experience in Product Management, Project Management, Workforce Management, Contact Center Operations, Business Analysis, or a related field.
- Exposure to Verint Workforce Management or another workforce optimization platform.
- Knowledge of forecasting, scheduling, capacity planning, or intraday management.
- Experience supporting contact center operations or workforce management functions.
- Experience with Agile methodologies, business requirements gathering, user stories, backlog refinement, and sprint planning.
- Proficiency with Microsoft Excel and PowerPoint, plus familiarity with Jira, Azure DevOps, or similar Agile tools.
Nice to have
- Knowledge of NICE, Nexidia, Calabrio, Genesys, or similar workforce optimization platforms.
- Familiarity with Power BI, Tableau, or SQL.
Culture & Benefits
- Remote work flexibility within the role's location arrangement.
- Competitive compensation and benefits, including health insurance.
- Language courses, professional development, certification programs, mentorship, and talent investment programs.
- Relocation program and opportunities for internal mobility and internships.
- Multicultural environment with open communication and regular team-building events.
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