Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Partnering with sports and entertainment clients to connect ticketing technology with business goals, improve product adoption, and drive revenue with an accent on commercial impact, client strategy, and data-informed decision-making. Focus on building executive relationships, leading business reviews, resolving complex account challenges, and coordinating cross-functional initiatives that improve client outcomes.

Location: New York, New York, with a flexible work environment allowing hybrid work or 100% remote work within the United States.

Salary: $110,000–$130,000 USD plus a performance-based bonus.

Company

hirify.global is a technology company modernizing the ticketing industry and improving live-event experiences for sports, entertainment, and venue clients.

What you will do

• Act as a strategic partner to clients, aligning hirify.global technology with business objectives, revenue growth, and fan experience goals.
• Build relationships with senior leaders and decision-makers across complex client organizations.
• Drive product adoption, commercial improvements, renewals, advocacy, and value realization.
• Lead internal and external business reviews using product usage, sales, and financial data.
• Manage daily communication, resolve issues, and coordinate cross-functional projects that support client needs and influence product roadmaps.
• Contribute to forecasting, onboarding, and the scaling of client success operations; travel to client events approximately 25–30% of the time.

Requirements

• 4+ years of experience in customer success, account management, consulting, partnerships, or a similar client-facing role in SaaS, technology, or entertainment.
• Demonstrated ability to improve client business performance and revenue outcomes using data.
• Experience presenting to and building relationships with internal and external leadership.
• Strong understanding of commercial and financial drivers, including P&L impact.
• Strong communication, presentation, problem-solving, and cross-functional collaboration skills.
• Willingness to travel to client locations and events approximately 25–30%; a bachelor’s degree is preferred.

Nice to have

• Experience in sports or ticketing.
• Experience with Looker, Google Suite, internal reporting tools, and AI-enabled tools.
• Bachelor’s degree.

Culture & Benefits

• Flexible office policy with the option to work remotely or choose office attendance.
• WFH stipend, unlimited PTO, and up to 16 weeks of fully paid family leave.
• Annual discretionary bonus, 401(k) matching, student loan matching, and comprehensive insurance.
• Family-building, reproductive health, and gender-affirming care support, plus an annual wellness allowance.
• Subscriptions for meditation, therapy, and medical care, along with allowances and subscriptions for live events and music services.