Customer Support Advocate (Portuguese Speaking)

Location: Remote Poland. Employment requires a valid document authorizing legal work in Poland and proof of compliance with current Polish immigration regulations.

Annual gross pay: 82,800 PLN base pay, excluding bonus, benefits, and other total cash compensation.

Company

hirify.global is a marketplace platform connecting customers with Taskers for everyday home services, including furniture assembly, handyman work, and moving help.

What you will do

• Champion customer satisfaction through personalized, caring, and customer-centric interactions.
• Understand customer needs and preferences through direct interactions and feedback.
• Identify trends in customer inquiries and behavior to anticipate customer needs.
• Resolve complex customer concerns with a proactive, solutions-focused approach.
• Support Clients, Taskers, and Partners through email, chat, messaging, and phone channels.

Requirements

• At least one year of experience in a customer service role.
• Fluency in English and Portuguese is required.
• Exceptional problem-solving skills and the ability to resolve complex issues.
• Strong ownership, disciplined curiosity, and a proactive approach to resolution.
• Empathetic, detail-oriented communication skills across written and verbal channels.
• Experience handling email, chat, messaging, and phone interactions.

Culture & Benefits

• Flexible remote work with regular in-person connection as part of hirify.global's hybrid company model.
• Generous and flexible time off, including two company-wide closure weeks.
• Product, wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.
• Benefits vary by country of employment.