Head of Customer Success

TL;DR

Head of Customer Success (Commercial Payments): Leading customer success for payment solutions that help businesses control, simplify, and secure commercial expenses with an accent on customer relationships, service quality, and operational effectiveness. Focus on strengthening customer outcomes, coordinating cross-functional stakeholders, and supporting scalable success across an international payments business.

Location: London, The Point – Cross Border

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Lead the customer success function for commercial payment solutions.
• Develop customer-focused strategies that improve retention, satisfaction, and business outcomes.
• Partner with internal stakeholders to address customer needs and improve service delivery.
• Support scalable customer success practices across an international organization.

Requirements

• Experience leading customer success activities in a technology or payments environment.
• Strong customer relationship and stakeholder management skills.
• Ability to operate effectively in a global commercial organization.
• Commitment to inclusive, respectful, and collaborative ways of working.

Culture & Benefits

• Innovation-focused culture within a global commercial payments organization.
• Inclusive workplace that values diverse perspectives and contributions.
• Employment offers may be subject to legally compliant pre-employment screening.
• Reasonable accommodations are available during the hiring process.