Customer Success Manager

TL;DR

Customer Success Manager (Enterprise Client Success): Managing enterprise and mid-market customer portfolios to maximize product value, protect online revenue, and drive retention and growth with an accent on relationship management, user adoption, and business outcomes. Focus on leading strategic customer reviews, identifying KPI improvements, and positioning the product as a long-term customer partner.

Location: Barcelona, Spain; hybrid model with flexible start time

Company

A product company providing a scalable platform that helps businesses recover digital revenue and combat counterfeits, piracy, impersonation, and distribution abuse.

What you will do

• Manage a portfolio of enterprise and mid-market customers.
• Build trusted relationships with end users and executive sponsors.
• Lead regular customer meetings and quarterly business reviews.
• Collaborate across teams to improve customer outcomes and product adoption.
• Communicate product initiatives and launches to customers.
• Identify KPI improvement areas and growth opportunities, then execute action plans.

Requirements

• Fluent English is required.
• Experience building and maintaining relationships with enterprise customers in complex organizations.
• Commercial awareness and the ability to identify, nurture, and close growth opportunities within existing accounts.
• Strong communication, interpersonal, organizational, multitasking, and problem-solving skills.
• Ability to work effectively in ambiguous, fast-paced environments and manage competing priorities.
• Ability to explain product concepts to audiences with different levels of understanding and become a product expert.

Nice to have

• Knowledge of an additional EU language.

Culture & Benefits

• Friendly, diverse, and international work environment.
• Company-paid private health insurance.
• 23 working days of annual leave plus local public holidays.
• Indefinite employment contract and flexible tax-relief benefits.
• Reduced working hours on Fridays and during weekdays in August.
• Gym discount, referral bonus scheme, office refreshments, monthly after-work events, and internal guest-speaker sessions.

Hiring process

• Selected candidates will be contacted for an interview.