Director, Customer Success - Clinical Experience International

TL;DR

Director, Customer Success - Clinical Experience International (Customer Success): Leading the strategic direction and performance of customer success initiatives for clinical experience products and services with an accent on customer outcomes, scalable processes, and executive stakeholder alignment. Focus on guiding senior managers, designing performance standards, strengthening critical customer relationships, and driving organizational change.

Location: Milan, Italy. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Company

Global provider of professional products and services.

What you will do

• Lead senior managers and high-level professionals within the Customer Success function.
• Set the strategic vision for customer success and align objectives with corporate goals.
• Oversee strategic initiatives and scalable customer success process development.
• Establish performance metrics and drive continuous improvement.
• Represent customer requirements in senior leadership discussions and maintain critical customer relationships.
• Lead organizational change to strengthen customer success capabilities.

Requirements

• Strong visionary and organizational leadership skills.
• Expertise in designing and implementing scalable processes.
• Experience setting and overseeing performance standards.
• Knowledge of customer experience design and customer relationship management.
• Ability to lead cross-functional initiatives and organizational change.

Culture & Benefits

• Full-time employment.
• Interviews are designed to assess individual skills, experience, and communication style without AI tools or external prompts.
• In-person interviews may be included in the hiring process.
• Use of AI-generated responses or third-party support during interviews may result in disqualification.

Hiring process

• Participation in interviews without AI tools or external assistance is required.
• Virtual backgrounds should be removed for interviews.
• Applicants may be required to attend an onsite interview at an office.