Manager, Infrastructure (Endpoint Engineering)

Location: Cincinnati, Ohio; office-based, with occasional work from home available for eligible positions after training.

Company

hirify.global is a clinical contract research organization providing clinical development services to biotechnology, pharmaceutical, and medical device companies across more than 40 countries.

What you will do

• Lead the infrastructure engineering team and manage people, processes, budgets, compliance, performance, and professional development.
• Provide technical leadership for endpoint management across Microsoft Intune, Microsoft 365, Azure, SCCM, Tanium, and related platforms.
• Design and maintain desktop architectures, golden images, operating system deployments, task sequences, driver packages, and software distribution processes.
• Manage workstation, peripheral, mobile device, and conference room A/V programs across the global organization.
• Oversee application packaging, software updates, asset tracking, license compliance, and property accounting processes.
• Support Tier III desktop incidents, analyze complex technical issues, drive remediation, and document standardized procedures.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 7+ years of progressively responsible IT user or system support experience, including 5+ years in management positions leading technical teams in a 24/7/365 environment.
• Experience with Windows, macOS, Intune, Autopilot, Azure AD, Active Directory, Group Policy, JAMF, antivirus management, and MDM solutions.
• Advanced knowledge of Apple iPhone and Android interoperability, endpoint configuration, software deployment, and Tier III incident support.
• Ability to understand and write PowerShell and/or VBScript, with knowledge of networking concepts including DHCP, DNS, IP addressing, subnets, and VLANs.
• Experience with project management, execution, delivery, and communicating complex technical issues to nontechnical audiences.

Culture & Benefits

• Purpose-driven work supporting the development of safe and effective medical therapeutics.
• Collaborative office environment with accessible leadership, open communication, and continuous learning.
• Defined career paths, structured onboarding, mentoring, and ongoing professional development.
• Competitive compensation, health and wellness benefits, retirement programs, and paid time off.
• Modern Cincinnati headquarters with on-site dining, parking, fitness facilities, and company events.

Hiring process

• Application review by the hirify.global team.
• Selected candidates are contacted for an interview.