Sales Process Manager (SaaS)

Location: Hybrid work in Hamburg or Berlin, Germany; flex-time and the option to work from abroad for up to 30 calendar days per year.

Company

A global business data platform providing reliable data, analytics products, and services for fact-based decision-making.

What you will do

• Design, document, and roll out end-to-end sales processes across CRM, customer lifecycle, contract and subscription management, data flows, and revenue reporting.
• Gather stakeholder requests and convert operational pain points into prioritized process and system requirements.
• Define tool workflows, fields, automations, reporting structures, and dashboard requirements, collaborating with Product, Operations, and Technology teams.
• Map cross-functional workflows, define process handovers, and coordinate communication for major process releases.
• Maintain commercial standards, sales policies, rules of engagement, and SOPs as a single source of truth.
• Define and monitor process KPIs, drive continuous improvement, and report results to senior leadership.

Requirements

• Experience in sales process design or revenue operations within a B2B or SaaS environment.
• Hands-on experience with CRM systems, preferably Salesforce, including reporting and dashboard requirements.
• Strong analytical and conceptual skills with the ability to produce clear, actionable process documentation.
• Project management skills for coordinating process development cycles, releases, and cross-functional deliverables.
• Excellent stakeholder management and communication skills across seniority levels.
• Fluent English required.

Nice to have

• German language skills.

Culture & Benefits

• Hybrid work with flexible working hours.
• International team and social events.
• Urban mobility subsidies and access to fitness and wellness options.
• Career development and training opportunities.
• Modern offices and mental health support through OpenUp.
• Free access to Langdock.