Creator Operations Specialist

Salary: $60,000–$67,000 annual base compensation, plus eligible incentive compensation.

Company

hirify.global is a media and advertising technology company that helps independent creators and publishers monetize audiences, build businesses, and develop enduring brands.

What you will do

• Provide accurate and thoughtful support across creator and operational needs.
• Own tickets, workflows, operational records, and assigned project deliverables through completion.
• Monitor support interactions and workflows to identify recurring friction, process gaps, stalled work, and retention risks.
• Research creator context and support retention efforts, escalations, and cross-functional follow-up.
• Create and maintain internal, external, and automated-support knowledge resources.
• Test support guidance and automated experiences, document issues, and surface readiness gaps for products and process changes.

Requirements

• 3+ years of experience in customer support, customer success, operations, support operations, knowledge management, or a related field.
• Excellent writing, editing, research, documentation, and troubleshooting skills.
• Ability to manage assigned work independently, maintain accurate records, and follow through on commitments.
• Comfort working through ambiguity, gathering missing information, and improving evolving processes.
• Strong judgment, customer empathy, data awareness, and escalation skills.
• Experience working successfully in a remote environment.

Nice to have

• Experience supporting online creators, publishers, digital media businesses, or complex small-business customers.
• Experience with retention, knowledge management, financially sensitive account workflows, or product and process rollout support.
• Familiarity with Zendesk, Salesforce, or Confluence.
• Experience using AI, automation, or Knowledge-Centered Service practices in support.

Culture & Benefits

• Work focused on supporting independent creators and publishers.
• Opportunity to contribute to support systems, operational knowledge, and automated customer experiences.
• Inclusive environment with a commitment to diversity, equity, and inclusion.
• Additional incentive compensation is available beyond the base salary range.
• hirify.global was recognized as a Fortune 100 Best Place to Work for 2025–2026.