Software Engineer – Support & Operations (Java/Angular)

TL;DR

Software Engineer – Support & Operations (Java/Angular): Maintaining and improving the reliability of a production SaaS environment with an accent on full stack debugging, observability, and operational tooling. Focus on tracing customer-facing incidents through Angular, Java, logs, databases, and AWS infrastructure, then building automation and playbooks that prevent recurrence.

Location: Remote from Ireland, with Dublin listed as the location.

Company

A SaaS product company operating a production cloud environment that requires reliable engineering, observability, and incident response.

What you will do

• Triage production incidents by querying logs, correlating events across services, and identifying root causes.
• Trace issues end to end through Angular front-end code, Java back-end services, databases, and AWS infrastructure.
• Implement tested bug fixes through Git-based pull requests and code review, escalating architectural or high-risk changes to senior engineers.
• Build and maintain diagnostic dashboards, log utilities, automation scripts, and other internal operational tools.
• Write post-incident summaries and maintain debugging playbooks that incorporate incident learnings.
• Evaluate observability and incident-management tools, coordinating infrastructure changes with DevOps.

Requirements

• Approximately three years of professional software engineering experience with practical Java and Angular experience.
• Experience debugging cloud-hosted or SaaS systems under time pressure and with incomplete information.
• Working knowledge of AWS, log analysis, service-level event correlation, and relational database query analysis.
• Experience with internal tooling or automation, Git workflows, code reviews, and containerized deployment environments.
• Clear written communication for explaining incidents and resolutions to technical and non-technical stakeholders.
• Must be able to work remotely from Ireland.

Nice to have

• Exposure to Datadog, PagerDuty, Grafana, or similar observability and incident-management platforms.
• Interest in SaaS operations, observability, and operational efficiency tooling.

Culture & Benefits

• Production-facing, high-feedback environment focused on diagnosing root causes before implementing fixes.
• Incident documentation and playbook updates are treated as core engineering work.
• Recurring manual investigations are converted into scalable tools and automation.
• Clear development path toward Senior Engineer or a specialist Site Reliability Engineer track.
• Close collaboration with Senior Engineers, the Staff Engineer, DevOps, and the Scrum Master / Team Manager.