Healthcare Software Support Representative

TL;DR

Healthcare Software Support Representative: Provide frontline support and resolve customer issues for Nextech healthcare software applications with an accent on customer satisfaction and timely resolution. Focus on troubleshooting software problems, managing support tickets, and maintaining detailed documentation.

Location: Remote (United States)

Company

hirify.global is a leader in specialty healthcare technology solutions committed to employee development and diversity.

What you will do

• Provide frontline support via calls, emails, and error reports for Nextech software applications.
• Document and resolve support incidents following company guidelines.
• Schedule and perform software upgrades.
• Investigate software exceptions and escalate advanced issues appropriately.
• Maintain detailed notes in the ticketing system.
• Deliver exceptional customer service in compliance with relevant regulations.

Requirements

• Location: Must be based in the United States for remote work.
• Minimum 1 year experience in software troubleshooting with customers.
• Strong technical, interpersonal, and communication skills.
• Proficiency with Microsoft Office Suite.
• Typing speed of at least 30 WPM with 90% accuracy.
• Compliance with Equal Employment Opportunity laws, HIPAA, and ERISA.

Nice to have

• Bachelor's degree.
• Salesforce experience.
• Experience with Zoom Contact Center or similar call center software.
• Typing speed of 50 WPM with 95% accuracy.

Culture & Benefits

• Competitive pay with generous annual bonus opportunity.
• 401(k) with employer match.
• Paid time off including personal time, PTO, and holidays.
• Comprehensive medical, dental, and vision insurance plans.
• Wellness programs and employee assistance with free counseling.
• 100% company-paid parental leave and life/short-long term disability insurance.

Hiring process

• One-way video interview with 5-6 questions.
• Skill-based assessment via Criteria platform.
• Hiring manager interview lasting 45-60 minutes.
• 60-minute team interview.
• Final selection decision.