SecureView Tier 1-2 Support Specialist (SIPRNet)

Location: Full-time on-site support in Columbus, Ohio, at DLA Information Operations or another Government-approved SecureView support location.

Company

hirify.global provides systems and network engineering solutions to the Department of Defense, with a focus on emerging technologies, continued learning, and career development.

What you will do

• Provide Tier 1 and Tier 2 user and terminal support for the DLA SecureView environment.
• Install, configure, test, replace, inventory, and troubleshoot SecureView workstations, wireless access points, CAC readers, VPN connections, peripherals, and related security components.
• Respond to, document, escalate, and close ServiceNow incidents, tickets, tasks, and user-support requests.
• Troubleshoot terminal startup, CAC authentication, passwords, account access, connectivity, peripherals, and basic application issues.
• Coordinate complex issues with DLA security, LAN, WAN, firewall, system administration, network, cybersecurity, and Tier 3 personnel.
• Support residential-use configurations, user agreements, training, standard procedures, transition-out activities, and required after-hours coverage.

Requirements

• Active Department of Defense Secret clearance required, with the ability to obtain and maintain a U.S. DoD security clearance.
• Must be a U.S. citizen or authorized to work in the United States; visa sponsorship is not available.
• Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation.
• At least six years of progressive information processing or information technology support experience, including three years supporting enterprise hardware and software solutions.
• At least two years installing, troubleshooting, diagnosing, and training customers on hardware and software, including workstations, CAC readers, wireless access points, VPNs, user accounts, passwords, peripherals, and enterprise ticketing systems.
• Applicable DoD 8140, DLA-approved Computing Environment, and, when privileged access is assigned, IAT Level II or IAT Level III and CE Administrator qualifications.

Nice to have

• SecureView and SIPRNet user-support experience.
• Experience with CAC authentication, Windows workstations, wireless networking, remote access, ServiceNow, and Government equipment accountability.

Culture & Benefits

• Medical, dental, and vision insurance premiums fully covered for employees, with subsidized spouse and dependent coverage.
• Short-term and long-term disability plans.
• 401(k) matching of up to 10% of employee contributions.
• Training and development program focused on systems and networking.
• 11 paid holidays and PTO starting at 15 days annually.