Customer Success Director (SaaS)

TL;DR

Customer Success Director (SaaS): Driving strategic growth, product adoption, and long-term value realization for a portfolio of enterprise clients with an accent on executive-level relationship management and hiring transformation. Focus on orchestrating cross-functional teams to deliver measurable business outcomes and navigating complex, matrixed global organizations.

Location: Must be based in the US (excluding AK, HI, IA, ME, MS, NM, WV). Up to 30% travel required.

Company

hirify.global is an industry-leading hiring platform that transforms talent acquisition through video interviewing, assessments, and conversational AI.

What you will do

• Manage a portfolio of strategic enterprise customers, ensuring retention, expansion, and long-term value.
• Act as a trusted advisor to C-suite and VP-level stakeholders on talent acquisition and digital transformation strategies.
• Identify risks and opportunities within accounts to create and execute actionable success plans.
• Facilitate executive business reviews and roadmap discussions to align product usage with business goals.
• Partner with Sales and Renewals teams to drive commercial success and expansion.
• Orchestrate internal cross-functional teams including Product, Support, and Marketing to ensure seamless customer experiences.

Requirements

• 5+ years of experience in Customer Success, Consulting, or Enterprise SaaS.
• 3+ years of experience supporting large, complex enterprise customers.
• Proven track record of influencing senior executives (VP–C-suite) and driving business strategy.
• Experience navigating matrixed, global organizations with competing priorities.
• Strong ability to own both customer relationships and commercial outcomes.
• Must be able to work from home in a distraction-free environment.

Nice to have

• Background in HR Tech, Talent, Recruiting, or Workforce Transformation.
• Experience with change management or digital transformation initiatives.
• Experience working with Fortune 500 companies.

Culture & Benefits

• Flexible Paid Time Off.
• Comprehensive medical, dental, and vision insurance.
• 401K match program.
• 12 weeks of maternity and adoption leave.
• Commitment to an inclusive, discrimination-free work environment.