Principal Developer Support Engineer (AI and Identity)

Location: Hybrid in Canada, with Toronto, Ottawa, or Montreal preferred. Working hours are 9:00 AM–6:00 PM EST to support North American and EMEA coverage.

Salary: CAD 140,000–192,500 annually, plus equity where applicable, bonus, and benefits.

Company

Okta provides identity and access management infrastructure that helps organizations securely connect people, applications, and AI systems.

What you will do

• Own the most complex developer cases, including multi-product architectures, ISV integrations, and strategic account escalations.
• Advise customers and partners on integration architecture and resolve issues beyond standard support scope.
• Collaborate with Product Management, Engineering, ISV Partnerships, and Operations to influence the Workforce Identity Cloud roadmap.
• Act as a technical advisor during critical customer situations and manage integration risks through resolution.
• Mentor Senior Developer Support Engineers and lead technical reviews and learning sessions.
• Build runbooks, best practices, training materials, and processes that improve support quality across global regions.

Requirements

• 8+ years of experience in technical support, developer relations, solutions engineering, or software development with substantial customer- or partner-facing work.
• Degree in Computer Science, Software Engineering, or equivalent hands-on experience.
• Broad experience with AWS, Azure, GCP, Docker, and Kubernetes.
• Expert-level OAuth 2.0, OpenID Connect, SAML, and enterprise-scale SCIM experience, including schema design, provisioning flows, and attribute mapping.
• Fluency in at least one statically typed language such as Java, .NET, or Go and one dynamically typed language such as Python, JavaScript, or Node; able to write reproductions, read code, and analyze HTTP traces and OpenAPI specifications.
• Must be based in Canada; Toronto, Ottawa, or Montreal is preferred. Ability to communicate effectively with engineers and VP-level stakeholders is required.

Nice to have

• Experience supporting ISV or technology-partner integrations at scale.
• Familiarity with Workforce Identity Cloud, OIN, IPSIE, or NHI.
• Experience with Workday, ServiceNow, Salesforce, Kong, or MuleSoft.
• Background in Forward Deployed Engineering, Solutions Engineering, or Developer Relations.
• Experience in regulated financial services or healthcare environments and familiarity with FIDO2, passkeys, or device trust flows.

Culture & Benefits

• Hybrid work with coverage across North American and EMEA hours.
• Health, dental, and vision insurance, RRSP matching, healthcare spending support, and telemedicine.
• Paid leave, including PTO and parental leave, according to applicable plans and policies.
• Equity where applicable and bonus opportunities.
• In-person onboarding designed to support connection, learning, and early impact.