Expert Network Performance & Incentive Operations Leader

Location: San Diego, California, United States

Salary: $196,000–$265,000 base pay, with potential cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Define role-specific KPIs covering productivity, quality, adoption, and revenue contribution.
• Partner with Compensation, HR, Finance, and Service Delivery leaders to align performance measures with incentive payouts.
• Establish bonus qualifiers, metric weightings, rating thresholds, and the process for translating in-season data into proposed ratings.
• Maintain authoritative plan documents, eligibility lists, metric frameworks, and approved amendment histories.
• Support governance checkpoints with structured proposals, operational analysis, and source-of-truth documentation.
• Define reporting requirements and act as the business owner for dashboards, data quality, and performance visibility.

Requirements

• 7+ years of experience in compensation operations, sales operations, HR operations, or a closely related field.
• Demonstrated ownership of performance measurement or incentive program management.
• Ability to convert ambiguous business goals into structured KPI frameworks and clear tracking models.
• Experience partnering with Finance, HR, and business stakeholders on programs with significant operational and financial impact.
• Strong data literacy, reporting specification, documentation, judgment, and operational problem-solving skills.
• Experience with performance and workforce tools; Workday or Salesforce-based incentive compensation tools are a plus.

Nice to have

• Experience in a large, multi-workforce or seasonal workforce environment.
• Experience with Workday, Salesforce-based ICM tools, or similar systems.

Culture & Benefits

• Work across Service Delivery, Total Rewards, HR, Finance, technology, and analytics functions.
• Operate in a fast-paced, seasonal environment with a focus on accountability and reliable execution.
• Competitive compensation with a pay-for-performance approach.
• Potential eligibility for cash bonus, equity rewards, and benefits under applicable plans.
• Base pay considers job-related knowledge, skills, experience, and work location.