Lead UX Researcher (AI)

TL;DR

Lead UX Researcher (AI): Leading experience strategy and service design for a large-scale eProcurement modernization initiative with an accent on user research, service architecture, and accessibility. Focus on driving digital transformation, integrating AI-enabled workflows, and aligning complex business requirements with intuitive user experiences.

Location: Must be based in or able to commute to Boston, MA (Hybrid)

Company

A technology and professional services firm established in 2004, specializing in innovative technology management and digital solutions.

What you will do

• Lead experience strategy, service design, and user research initiatives for an enterprise eProcurement platform.
• Define future-state experience vision, architecture, and service design strategies.
• Plan and conduct qualitative and quantitative research to identify service improvement opportunities.
• Develop experience artifacts including personas, journey maps, service blueprints, and wireframes.
• Partner with product managers, architects, and vendors to integrate UX goals into the product lifecycle.
• Evaluate and design AI-enabled workflows, automation, and decision-support capabilities.

Requirements

• 8+ years of experience leading user experience design, service design, and research initiatives.
• 3+ years of experience leading strategy and research for large enterprise platforms.
• Expertise in people-centered design, interaction design, and accessibility standards.
• Proven ability to translate research findings into actionable design decisions and artifacts.
• Strong workshop facilitation, stakeholder engagement, and consensus-building skills.
• Experience working within AI-enabled solution environments and digital transformation programs.

Nice to have

• Experience with public-sector digital transformation or procurement/ERP systems.
• Familiarity with WCAG accessibility standards and inclusive design principles.
• Experience modernizing legacy systems into cloud-based or modular platforms.
• Background in measuring adoption, usability, and customer experience outcomes.

Culture & Benefits

• Opportunity to lead high-impact, large-scale enterprise modernization projects.
• Collaborative environment working with diverse cross-functional teams and stakeholders.
• Focus on innovation and continuous improvement in digital service delivery.
• Competitive salary and professional growth opportunities within a long-standing technology firm.