Sr. UX Researcher

TL;DR

Sr. UX Researcher (Commerce and Growth): Defining and evaluating subscription and commerce experiences for a streaming product with an accent on qualitative and quantitative research, cross-functional insight synthesis, and research enablement. Focus on designing mixed-method studies, connecting behavioral data with consumer insights, and using AI-enabled tools to scale research workflows and influence product direction.

Location: Hybrid in New York, United States, with office attendance required a minimum of four days per week.

Salary: $150,000–$185,000 per year, plus bonus and long-term incentive eligibility.

Company

A global media and entertainment corporation producing and distributing film, television, streaming content, news, sports, theme park experiences, and consumer products.

What you will do

• Lead commerce and growth research for subscription and account-management experiences across devices.
• Advise Product, Design, Analytics, Strategy, and Marketing partners on research questions, methods, and tools.
• Design, conduct, and analyze qualitative and quantitative studies throughout the product lifecycle.
• Produce clear research memos and reports with actionable recommendations for product decisions.
• Own the research enablement program, including training, tools, and process consulting for non-researchers.
• Manage external research agencies and vendors while applying AI-enabled tools to improve research workflows.

Requirements

• 7+ years of experience in consumer product research or consumer insights for ecommerce, subscription products, or a related industry.
• Expertise in qualitative and quantitative methods, including interviews, prototype tests, card sorts, diary studies, focus groups, surveys, and correlation analyses.
• Experience with benchmarking, iterative testing, research enablement, and advising partners on best practices.
• Strong analytical skills with the ability to combine consumer research and behavioral data insights.
• Proven ability to synthesize findings, influence business decisions, and shape product direction.
• Availability to work in a hybrid schedule with at least four days per week in the New York office.

Nice to have

• Passion for entertainment and media, with curiosity about culture and trends.
• Experience with data visualization, dynamic matrixed organizations, and managing multiple initiatives.
• Familiarity with emerging technologies and AI-enabled research tools.
• Exceptional presentation, storytelling, communication, and stakeholder-influence skills.

Culture & Benefits

• Consumer-centric, collaborative environment spanning Product, Design, Analytics, Strategy, and Marketing.
• Medical, dental, and vision insurance.
• 401(k), paid leave, and tuition reimbursement.
• Additional employee discounts and other company-sponsored perks.

Hiring process

• External candidates may be required to attend an in-person interview at a company location before a hiring decision.