Bil Personal Banker I - Express Bank

TL;DR

Bil Personal Banker I - Express Bank (Consumer Banking): Delivering personalized banking support through in-person, phone, chat, email, and digital interactions, with an accent on client service, consumer financial products, and accurate transaction resolution. Focus on recommending banking solutions, resolving complex client needs, managing risk, and building product and systems expertise through structured training.

Location: Albuquerque, New Mexico, United States; onsite branch assignment required. Initial training may take place at a different location and may follow a different schedule.

Company

hirify.global is a financially strong banking organization providing consumer banking, financial products, training, and long-term career development.

What you will do

• Handle inbound calls and chats, outbound follow-ups, secure messages, email, and other client communications.
• Resolve account activity questions, teller transactions, debit card issues, digital banking needs, and related service requests.
• Educate clients about online banking, Bill Pay, e-statements, mobile deposits, ATM deposits, and self-service options.
• Recommend consumer deposit accounts, loan products, digital banking services, and other financial solutions.
• Make sound decisions, mitigate risk, escalate concerns appropriately, and maintain accurate resolutions.
• Build product, systems, sales, and client-relations expertise through coaching, training, and professional development.

Requirements

• High school diploma or equivalent and at least one year of sales or customer service experience, or an equivalent combination of education and experience.
• Working knowledge of consumer financial products, banking, retail sales, or contact center operations.
• Strong verbal and written communication, interpersonal, sales, and client-relations skills.
• Problem-solving, conflict-resolution, judgment, accuracy, and basic math skills.
• Ability to use PC applications and learn internal systems while managing multiple tasks in a fast-paced environment.

Nice to have

• College degree.

Culture & Benefits

• Nine-week Banking Navigator training program with virtual facilitation, self-paced learning, on-the-job training, and skill application exercises.
• Dedicated success-team guidance during the training program.
• Ongoing coaching, feedback, professional development, and skill-building opportunities.
• Collaborative workplace encouraging questions, ideas, recognition, integrity, and mutual support.