Broker Account Resolution Specialist (Finance)

TL;DR

Broker Account Resolution Specialist (Finance): Managing and collecting outstanding broker account balances while resolving invoice disputes, reconciliations, and payment issues with an accent on collections strategy, account accuracy, and professional client communication. Focus on negotiating payment arrangements, prioritizing aged receivables, and improving collection processes across finance, sales, and customer service teams.

Location: Dallas, TX, United States

Company

hirify.global operates a secure freight transaction network designed to make freight transactions accurate and seamless.

What you will do

• Manage assigned broker accounts and monitor outstanding balances for timely payment.
• Contact brokers about overdue invoices and negotiate payment arrangements.
• Investigate billing discrepancies, payment disputes, and account reconciliation issues.
• Maintain accurate collection records, account updates, and status reports.
• Review aging reports, prioritize collection efforts, and reduce outstanding receivables.
• Partner with sales, finance, and customer service to resolve issues affecting collections.

Requirements

• High school diploma or equivalent; an associate or bachelor’s degree is preferred.
• 3+ years of advanced experience in collections, accounts receivable, broker services, insurance operations, or a related field.
• Strong knowledge of collection practices and account reconciliation.
• Excellent verbal and written communication, negotiation, analytical, and problem-solving skills.
• Proficiency with Microsoft Word, Excel, Outlook, and accounts receivable systems.
• Ability to manage multiple priorities, meet deadlines, maintain confidentiality, and handle difficult conversations professionally.

Nice to have

• Associate or bachelor’s degree.
• Knowledge of loan documents, customer identification documents, and related financial reports.

Culture & Benefits

• Customer-focused environment centered on building successful client partnerships.
• Regular, predictable attendance and extended computer-based office work are required.
• Medical, dental, and vision insurance.
• Paid time off and 401(k) plan.