Manager, Customer Success (Proptech)

TL;DR

Manager, Customer Success (Proptech): Leading a team of CSMs to own outcomes for strategic institutional real estate investors and asset managers with an accent on people leadership and account growth. Focus on coaching CSMs through complex renewals, building scalable success processes, and aligning platform use with customer outcomes.

Location: Hybrid in New York City, New York

Salary: Base $137,000–$147,000 (OTE $174,000–$184,000)

Company

hirify.global is the world’s largest AI-powered operating system for real estate investing, powering trillions in transactions for global institutional firms.

What you will do

• Coach and develop a team of Customer Success Managers, setting clear expectations and fostering a culture of rapid improvement.
• Manage the hiring, onboarding, and enablement process to grow an independent, high-performing team.
• Guide strategic accounts through complex renewal motions, pricing conversations, and stakeholder changes.
• Partner with the Implementation team to define customer success criteria and ensure smooth account transitions.
• Oversee web-based and in-person training programs to move customers from basic adoption to workflow mastery.
• Develop playbooks, processes, and success metrics to scale the Customer Success function predictably.

Requirements

• 6+ years of experience in customer success, account management, or commercial real estate, specifically managing enterprise relationships.
• 2+ years of people management or strong team lead experience with clear performance ownership.
• Experience servicing commercial real estate firms, asset managers, private equity, or investment managers.
• Strong communication skills with comfort presenting to CIOs, Heads of Asset Management, and other senior stakeholders.
• Demonstrated AI fluency, utilizing AI tools regularly in your own professional workflow.
• High proficiency in Excel and Google Sheets with strong attention to detail.

Nice to have

• Experience building and scaling a commercial Customer Success program.
• Familiarity with SQL, Salesforce, Asana, and Gong.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with HSA and FSA options.
• 401(k) retirement plan and Paid Parental Leave.
• Flexible Time Off (FTO) policy and a hybrid work arrangement.
• Commuter benefits program and monthly wellness reimbursements.
• Equity plan eligibility.