Senior Product Manager (E-commerce)

TL;DR

Senior Product Manager (E-commerce): Own the strategy and execution for hirify.global’s post-order customer experience, including order management, reviews, rewards, and reordering, with an accent on customer retention, self-service, and marketplace engagement. Focus on using research, analytics, AI tools, experimentation, and cross-functional collaboration to build intuitive product experiences and improve measurable outcomes.

Location: Remote within the United States, with travel to Boston quarterly for planning and business reviews and up to five days per quarter for team gatherings and other events.

Salary: $161,00–$213,000 annual total target cash compensation, including base salary and bonus target.

Company

hirify.global is a US food technology marketplace connecting workplaces with more than 125,000 restaurants and providing ordering, meal program, and customer service solutions.

What you will do

• Define the vision, strategy, and roadmap for the post-order experience, including order visibility, management, reviews, and rewards.
• Use customer research and data to develop hypotheses, communicate the product vision, and prioritize initiatives.
• Lead cross-functional product development with Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service.
• Build self-service tools that help customers manage orders confidently without contacting customer care.
• Identify opportunities to improve retention, reordering, rewards redemption, reviews, and marketplace engagement.
• Define and monitor KPIs, run experiments, and improve outcomes iteratively.

Requirements

• 5+ years of product management experience focused on consumer-facing e-commerce products.
• Experience innovating for customers and developing creative solutions based on customer needs.
• Strong analytical skills, including manipulating data and building data-informed hypotheses.
• Fluent use of AI tools such as Claude for prototyping and execution.
• Strong collaboration skills across multiple functional disciplines.
• Must be able to work in the United States; hirify.global does not sponsor work visas or legal permanent residence.

Nice to have

• Marketplace experience.
• Post-order product experience.

Culture & Benefits

• Remote-hybrid work from home, the Boston office, or a combination of both.
• Flexible PTO, 12 paid holidays, and an emphasis on work-life harmony.
• Stock options and a 401(k) with hirify.global match.
• Health, dental, FSA, long-term disability, mental health, and family planning benefits.
• Significant autonomy, career growth opportunities, and an employee meal program when working from the office.

Hiring process

• A conditional offer may include a background check.