Customer Support Representative (iGaming)

TL;DR

Customer Support Representative (iGaming): Delivering customer assistance through live chat and email, covering account verification, deposits, withdrawals, platform navigation, and relevant offers with an accent on empathetic communication, service quality, and independent issue resolution. Focus on handling complex customer requests, coordinating with relevant teams, and maintaining performance across rotating 12-hour shifts, including regular night shifts.

Location: Remote within Europe

Company

hirify.global is a business advisory and services group helping iGaming and entertainment businesses develop strategies, enter new markets, and scale their operations.

What you will do

• Provide high-quality customer support through live chat, email, and other digital channels.
• Assist with account verification, deposits, withdrawals, platform navigation, and daily customer requests.
• Resolve issues independently and involve relevant teams when required.
• Identify customer needs and introduce suitable bonuses or offers.
• Maintain service quality while meeting individual and team performance goals.
• Work rotating 12-hour shifts on a primarily 2/2 schedule, including approximately 3–4 night shifts per month.

Requirements

• At least 1 year of experience in customer support, customer service, or a similar customer-facing role.
• Experience supporting customers through live chat, email, or other digital channels.
• Upper-Intermediate English or higher in both written and spoken communication.
• Ability to learn new tools, processes, and information quickly.
• Empathy, calm communication, problem-solving skills, and attention to detail.
• Ability to handle multiple tasks and tools while adapting to change.

Nice to have

• Experience in iGaming or another B2C industry.
• Experience with account verification, deposits, withdrawals, or similar customer requests.

Culture & Benefits

• Work in a fast-changing iGaming environment.
• Build positive customer experiences through clear, helpful, and empathetic communication.
• Follow a structured 2/2 shift schedule with regular night-shift rotation.