Customer Support Manager

TL;DR

Customer Support Manager (Customer Success): Supporting students and families through onboarding, issue resolution, and ongoing engagement with an accent on customer satisfaction, retention, and revenue growth. Focus on managing complex customer inquiries, translating feedback into product improvements, and building trust in a remote education platform.

Location: Remote within Mexico, Argentina, Brazil, or Colombia

Salary: $1,000 fixed monthly rate plus up to $400 monthly bonus

Company

hirify.global is an education technology platform connecting students with teachers worldwide and backed by $15 million in Series A funding.

What you will do

• Onboard new users and oversee activation through a smooth introduction to the platform.
• Act as the primary contact for customer inquiries and resolve issues promptly.
• Support retention, customer success, and upsell activities in collaboration with sales.
• Monitor customer feedback and communicate insights to the product team.
• Build trust with students and families while representing the mission to improve access to education.

Requirements

• At least 2 years of customer success or customer support experience, preferably serving UK or US markets.
• C1 or C2 English proficiency required.
• Ability to manage multiple tasks and responsibilities in a remote work setting.
• Reliable home office setup with a computer containing at least 8 GB RAM, a headset with microphone, and stable wired internet.

Culture & Benefits

• Work on a mission to make high-quality education accessible to more students.
• Fast-paced, high-growth environment with opportunities to make a measurable impact.
• Collaborative and supportive culture with colleagues across more than 15 countries.
• Values include integrity, ownership, continuous improvement, openness to feedback, and teamwork.