Care Expert (Healthcare)

TL;DR

Care Expert (Healthcare): Transforming member requests into delightful experiences and providing guidance on the French healthcare system with an accent on member support and process excellence. Focus on resolving complex healthcare queries and leading innovative Care projects to improve team performance and member autonomy.

Location: Must be legally eligible to work from France (Hybrid)

Company

hirify.global is a prevention insurance company integrating insurance, prevention, and care into a single user experience.

What you will do

• Provide exceptional member support via email, chat, and phone (80% of the role).
• Guide members and B2B partners through the intricacies of the French healthcare system.
• Lead innovative Care projects to drive process excellence and implement actionable improvements.
• Collaborate on cross-community product innovations and design member empowerment initiatives.
• Guide and inspire fellow team members to shape the future of Care at hirify.global.

Requirements

• Full working proficiency in French and English (written and spoken).
• Must be legally eligible to work from France.
• Genuine passion for helping others and solving member challenges.
• Confidence in navigating technology and embracing digital tools.
• Natural empathy and a calm presence in all member interactions.
• Proactive approach to taking initiative and working in collaborative environments.

Nice to have

• Existing understanding of the French healthcare system.

Culture & Benefits

• Remote work flexibility bhirify.globalced with valued in-person collaboration.
• Stimulating environment with a unique culture and innovative working methods.
• Focus on high-quality time spent with co-workers and efficiency.
• Inclusive hiring approach that encourages candidates from underrepresented backgrounds.