Customer Experience Associate (Medtech)

TL;DR

Customer Experience Associate (Medtech): Providing support to healthcare providers, suppliers, and patients using a digital medical ordering platform with an accent on troubleshooting and seamless order management. Focus on onboarding new users, refining scalable workflows, and ensuring HIPAA-compliant handling of patient health information.

Location: Must be legally authorized to work in the US. Hybrid in New York, NY (Tues, Wed, Thu in office) or Remote in Denver, CO.

Salary: $55,000

Company

hirify.global is a digital ordering platform transforming post-acute care by replacing outdated paper and fax processes for medical equipment and supplies.

What you will do

• Engage and onboard new users via live chat, email, and phone to establish strong relationships.
• Provide empathetic and resourceful customer service to ensure optimal outcomes for patients.
• Perform technical operations tasks to keep the platform running smoothly.
• Manage patient health information in strict accordance with HIPAA guidelines.
• Collaborate with internal teams to build and refine processes that scale with company growth.

Requirements

• Legal authorization to work in the United States is required (no visa sponsorship).
• Experience supporting end users within early-stage startups or technology retail.
• Basic proficiency in Microsoft applications and Google Workspace.
• Proactive, hungry mindset with the ability to pivot quickly in a startup environment.
• Strong organizational skills and a creative approach to problem-solving.
• Willingness to work modified hours on holidays and/or weekends.

Culture & Benefits

• Medical, Dental, and Vision insurance.
• 401(k) Retirement Plan and Annual Company Wide Bonus.
• Flexible Vacation Policy and Summer Fridays (5 Fridays off during summer).
• Monthly Internet stipend and annual Home Office and Wellness contribution.
• Annual stipend for education and professional development.