CEO Office Analyst (Customer Success)

TL;DR

CEO Office Analyst (Customer Success) (AI-powered precision medicine): Analyzing customer health, engagement, and outcomes data to improve retention, expansion, and value delivery for pharma sponsors, healthcare providers, and strategic accounts with an accent on customer success analytics, executive decision support, and structured problem-solving. Focus on building health frameworks and early-warning indicators, translating analytical signals into account plans, and solving ambiguous strategic and operational challenges across healthcare and clinical-trial workflows.

Location: Hybrid in Kadıköy, Istanbul, Türkiye

Company

An AI-powered precision medicine platform that connects cancer patients with clinical trials and partners with pharmaceutical companies, contract research organizations, and healthcare systems.

What you will do

• Analyze customer health, engagement, outcomes, performance, market, and operational data to identify risks and growth opportunities.
• Build customer health frameworks, dashboards, reports, simple models, and early-warning indicators for leadership and account teams.
• Map post-sale customer journeys and support retention, renewal, upsell, and account expansion initiatives.
• Prepare briefing notes, slide decks, and meeting materials for the CEO, founders, executives, and external customers.
• Own strategic workstreams, track leadership and customer action items, and drive follow-through.
• Collaborate with Operations, Product, Finance, Commercial, Medical, and customer-facing teams to improve processes and customer flows.

Requirements

• Bachelor's or Master's degree in an analytical field such as engineering, economics, business, statistics, or industrial engineering.
• At least 1 year of full-time post-graduation experience in consulting, investment banking, corporate finance, customer success, account management, commercial operations, corporate strategy, business operations, or analytics.
• Strong analytical and problem-solving skills, including experience working with Excel and customer health, retention, and engagement metrics.
• Ability to structure ambiguous problems, develop pragmatic solutions, and communicate clear recommendations.
• Excellent written and verbal English communication skills required.
• Comfort working with C-level executives and external customers in a fast-paced, international environment.

Nice to have

• Exposure to healthcare, life sciences, pharma, or B2B SaaS customer success.
• Experience with customer success best practices, retention models, or account expansion strategy.
• Knowledge of oncology, clinical trials, or pharmaceutical services trends.

Culture & Benefits

• High-exposure role with direct collaboration with senior leadership and external customers.
• Fast-paced, international, and data-driven working environment.
• Opportunity to work across Operations, Product, Finance, Commercial, Medical, and customer-facing functions.
• Broad exposure to AI-powered precision medicine, oncology, clinical trials, and healthcare innovation.