Strategy & Operations Lead, Customer Success (Healthcare)

TL;DR

Strategy & Operations Lead, Customer Success (Healthcare): Building and scaling the operating system for Customer Success to drive activation, retention, and expansion with an accent on data-driven processes and operational excellence. Focus on designing scalable workflows, developing KPI frameworks, and optimizing the business rhythm for high-growth healthcare practice segments.

Location: Hybrid (New York, NY) - Must work from the office four days per week

Salary: $150,000 - $180,000 + equity

Company

hirify.global is a high-growth technology company scaling through Series B to modernize healthcare practices using AI and operational software.

What you will do

• Lead the daily, weekly, and quarterly business rhythm for Customer Success, ensuring alignment with Sales and Product.
• Develop analyses, dashboards, and KPI frameworks to track card spend, marketplace utilization, and AI adoption.
• Design and optimize scalable workflows, segmentation, and reporting processes to improve GDR and NDR.
• Own the annual and quarterly planning processes, including budgeting and organizational priorities.
• Translate data insights into pragmatic recommendations and measurable business outcomes.

Requirements

• 5+ years of experience in high-growth tech, specifically in CS Ops, Sales Ops, or RevOps.
• Proficiency in SQL and experience building dashboards with tools like Tableau or Sigma.
• Must be based in New York, NY for a hybrid work schedule (4 days in-office).
• Strong analytical skills with a demonstrated ability to turn data into actionable business outcomes.
• Bachelor's degree from an accredited institution.

Nice to have

• Experience from an investment banking or strategy consulting analyst/associate program.
• Experience supporting high-velocity SMB segments or healthcare environments.

Culture & Benefits

• Equity ownership for all employees.
• Comprehensive health, vision, and dental insurance options.
• Generous employer 401K match.
• Hybrid work policy with Wednesdays designated as work-from-home days.