Incident Manager Professional (Spanish/Portuguese)

Location: Budapest, Hungary; hybrid working model with three days together and two days wherever

Company

hirify.global is a UK communications group operating brands including BT, EE, Openreach, and Plusnet, with a focus on connectivity, technology, AI, and sustainable growth.

What you will do

• Initiate and lead business-critical incident bridge calls, bringing together the resources required for rapid service restoration.
• Coordinate technical engineers, support leaders, stakeholders, and suppliers throughout incident resolution.
• Provide business impact updates and prepare customer-facing status communications and incident reports.
• Maintain incident tickets, timelines, tools, and documentation within established SLAs.
• Participate in postmortems and work with Problem and Change Managers to establish root causes.
• Act as a team lead when needed and drive effective execution of the Incident Management process.

Requirements

• At least two years of experience in an IT environment.
• Basic understanding of WAN, MPLS, LAN, WLAN, and voice networking technologies.
• Fluent English is required.
• Conversational Spanish or Portuguese is required as an additional language advantage.
• Strong customer care, communication, prioritization, and problem-solving skills.
• Ability to identify root causes and focus on fast, effective resolution.

Culture & Benefits

• Customer-first, committed, clear, challenging, and collaborative working culture.
• Hybrid smart-working approach with three shared office days and two flexible days.
• Performance-based bonus and cafeteria package of HUF 600,000 per year.
• Company car or car allowance, commuting allowance, and home office allowance.
• Private healthcare for employees with family extension options.
• Family support including nursery assistance and extended fully paid paternity leave.