4 дня назад
Service Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Manager (ITIL/Technical Operations): Leading critical operational issues and service maturity initiatives across complex digital products with an accent on incident management, change control, risk management, and service strategy. Focus on coordinating engineering teams, driving post-incident improvements, and balancing regulator demands, technical risks, and business deadlines.
Location: Edinburgh, Scotland, United Kingdom
Company
Sports betting, gaming, and entertainment products serving millions of US sports fans.
What you will do
- Take ownership of critical operational issues and make decisions that protect service stability.
- Lead the service strategy and improve service management maturity across Core Products & Experiences.
- Manage critical changes, planned work scheduling, capacity, and technical risks.
- Own relationships with internal engineering teams and senior stakeholders.
- Run the Post Incident Review process and track corrective actions.
- Drive Acceptance Into Service to support the reliable launch of new services.
Requirements
- Strong understanding of ITIL principles and multiple years of experience in service management.
- Ability to understand complex technical situations, adapt quickly, and pursue timely resolutions.
- Experience presenting service reports and communicating with senior stakeholders and executives.
- Strong documentation, knowledge-sharing, ownership, urgency, and communication skills.
- Familiarity with Agile environments and cross-functional stakeholder collaboration.
Nice to have
- Understanding of artificial intelligence tooling and its application to operational processes.
Culture & Benefits
- Fixed-term contract for 12 months.
- Inclusive, equal-opportunity environment focused on individual development and belonging.
- Opportunity to contribute to products used by millions of sports fans.
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