Level 2 Support Engineer (Network APIs)

TL;DR

Level 2 Support Engineer (Network APIs): Supporting and maintaining a cloud-native Network APIs platform with an accent on API troubleshooting, monitoring, incident response, and customer integrations. Focus on diagnosing authentication, connectivity, latency, and performance issues, restoring service reliability, and building lightweight automation tools with Python or Bash.

Location: Remote within LATAM

Company

hirify.global provides AI-driven communications solutions for mobile network operators and enterprise customers worldwide.

What you will do

• Provide operational support for Network APIs and related cloud-native platform services.
• Troubleshoot API consumption, authentication, authorization, connectivity, latency, and performance issues.
• Analyze logs, monitoring alerts, CloudWatch data, Kubernetes health, and platform events to identify root causes.
• Coordinate incident resolution with enterprise customers, telecom operators, vendors, and engineering teams.
• Support API consumer onboarding, integrations, service validation, backups, restorations, and environment health checks.
• Maintain runbooks and knowledge articles while developing small diagnostic and automation utilities.

Requirements

• 3+ years of experience in application support, API support, production operations, cloud operations, telecommunications support, or a related role.
• Strong knowledge of REST APIs, HTTP/HTTPS, JSON, API security, OAuth 2.0, OIDC, JWT, and access-token validation.
• Working knowledge of Linux, AWS operational tools, cloud monitoring, Docker, Kubernetes, containers, and microservices.
• Experience troubleshooting DNS, SSL/TLS, certificates, routing, connectivity, latency, databases, backups, and SQL validation.
• Knowledge of API testing tools such as Postman, curl, and Swagger/OpenAPI, plus experience creating simple diagnostic tools.
• Fluent spoken and written English and Spanish are required.

Nice to have

• Knowledge of CAMARA APIs and GSMA Open Gateway initiatives.
• Understanding of API gateways, API lifecycle management, API governance, telecom network exposure platforms, or NaaS.
• Basic scripting with Bash, Python, or PowerShell and familiarity with Git workflows.
• Experience with carrier-grade, high-availability, or customer-facing production environments.
• Portuguese language skills.

Culture & Benefits

• Multicultural and dynamic environment in a fast-growing global business.
• Open, customer-oriented culture built around integrity, agility, commitment, and team spirit.
• Professional team focused on high performance standards.
• Competitive salary and bonus system.

Hiring process

• Submit a CV and cover letter through the application form or by email.