Support Engineer (AWS/Kubernetes)

TL;DR

Support Engineer (AWS/Kubernetes): Executing customer onboarding, decommissioning, data migrations, and technical escalations for a cloud-hosted veterinary SaaS platform with an accent on SQL operations, AWS infrastructure, and Kubernetes administration. Focus on automating operational workflows, troubleshooting platform-level issues, and translating complex technical findings into clear customer-facing communication.

Location: Remote, Canada

Company

hirify.global provides nearshore staff augmentation and technology solutions for U.S. companies, while the supported product is a veterinary software platform focused on improving patient care and practice efficiency.

What you will do

• Execute end-to-end technical onboarding workflows, including cloud provisioning, configuration, integrations, and data imports.
• Manage customer offboarding through secure data exports, environment teardown, access revocation, and documentation.
• Perform structured database migrations, data validation, and quality assurance checks.
• Own tier-2/3 technical escalations involving environments, integrations, bulk database updates, and platform errors.
• Partner with Customer Success and Implementation teams to communicate technical findings and resolution timelines.
• Improve runbooks and build automation or internal tooling to reduce recurring issues and resolution time.

Requirements

• Strong proficiency in SQL for extraction, transformation, validation, and complex relational database migrations.
• Hands-on experience with AWS services such as RDS, S3, EC2, and ECS in cloud-hosted SaaS environments.
• Familiarity with Kubernetes cluster operations, pod management, and container troubleshooting.
• Experience reading, modifying, and applying Terraform configurations and managing Helm charts.
• Comfort with Git and GitHub workflows, pull requests, and infrastructure code reviews.
• Strong written and verbal English communication skills, including participation in customer calls.

Nice to have

• Experience with Python, Bash, or similar scripting languages.
• Understanding of REST APIs, webhooks, and API payload troubleshooting.
• Experience with Jira, Intercom, Front, or similar ticketing systems.
• Knowledge of data privacy, least-privilege access, and secure data-handling practices.

Culture & Benefits

• 100% remote work with location flexibility and a reliable internet connection.
• Competitive compensation paid in USD.
• Paid time off and an emphasis on well-being and work-life balance.
• Autonomous work focused on results rather than fixed hours.
• Collaboration with skilled professionals and international teams across 25+ countries.
• Opportunities to work on high-impact projects for leading U.S. companies.