Support Engineer (AI)

TL;DR

Support Engineer (AI): Helping customers integrate and operate AI code verification solutions across development pipelines with an accent on DevOps tooling, software delivery workflows, and enterprise integrations. Focus on investigating complex technical issues, reproducing customer environments, guiding implementations, and translating customer feedback into product improvements.

Location: On-site in Geneva, Switzerland, with regular in-office attendance on Mondays, Tuesdays, and Thursdays. Candidates must be based in Geneva or be willing to relocate to Switzerland.

Company

hirify.global develops AI code verification and governance products that help enterprises build reliable, secure, maintainable, and compliant software.

What you will do

• Help customers integrate hirify.global solutions with IDEs, ALMs, source control, build and test systems, CI pipelines, identity providers, databases, and other business applications.
• Qualify, investigate, reproduce, and resolve complex technical issues while managing customer relationships throughout the process.
• Collaborate with Sales and Consultants to improve customer experience and maximize the value of service offerings.
• Represent customer feedback in discussions with product teams and help shape product improvements.
• Contribute to improving internal support processes, knowledge sharing, and ways of working.

Requirements

• 3–5 years of experience supporting, maintaining, or delivering high-quality software and applying software engineering best practices.
• At least 2 years of experience using or administering DevOps pipelines, including source control, IDEs, and continuous integration tools.
• Practical experience using AI tools for development, troubleshooting, or workflow optimization.
• Working knowledge of local and cloud-based deployment technologies, including Linux, Windows, Docker, Kubernetes, AWS, and Azure.
• Strong investigation, troubleshooting, communication, collaboration, and knowledge-sharing skills.
• Excellent English communication skills, both verbal and written.

Culture & Benefits

• In-office collaboration is structured around three anchor days: Monday, Tuesday, and Thursday.
• Relocation support is available for the right candidate.
• Work in a global, diverse, and inclusive environment.
• Employment is subject to a comprehensive background check and reference verification.