Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Providing expert technical assistance and incident resolution for enterprise-grade security platforms with an accent on network security, system administration, and complex troubleshooting. Focus on managing customer cases, developing knowledge-base content, and ensuring system reliability in a 24/7 environment.

Location: Hybrid in Cairo, Egypt.

Company

hirify.global is a global leader in cybersecurity, providing unified threat detection and response solutions for large enterprises, governments, and military organizations.

What you will do

• Resolve complex technical issues for customers across network, endpoint, and IoT attack surfaces.
• Manage and prioritize a caseload of service requests while maintaining clear communication with stakeholders.
• Create and maintain technical documentation, knowledge-base articles, and self-service content.
• Collaborate with field teams to champion customer needs and escalate critical issues to senior resources.
• Participate in 24/7 on-call rotations, including holidays and weekends.
• Mentor less experienced team members and contribute to internal training initiatives.

Requirements

• 3+ years of professional experience in a technical support or system administration role.
• Strong troubleshooting skills and ability to solve complex technical problems.
• Proficiency in at least two of the following: Unix/Linux administration, network security (firewalls, VPNs), Windows Server/Active Directory, or database management (MySQL/MongoDB).
• Experience with scripting in Python and security assessment tools like NMAP or Wireshark.
• Excellent verbal and written communication skills in English.
• Ability to work in a team environment and manage high-pressure customer situations.

Nice to have

• Linux Administration certifications (RHCSA, RHCE).
• Security certifications (CEH, Security+).
• Microsoft certifications (MCSA, MCSE).
• Networking certifications (CCNA, CCNP).