Genesys Cloud Architect (Genesys Cloud CX)

Location: Calgary, Alberta, Canada; remote work is supported through a work-from-anywhere culture.

Company

hirify.global is a global IT services and consulting company delivering digital transformation and technology solutions for enterprise and startup clients across more than 25 countries.

What you will do

• Lead end-to-end architecture and design for Genesys Cloud CX contact center solutions.
• Translate business requirements into scalable, secure, high-performing technical designs and roadmaps.
• Coordinate integrations with CRM, workforce management, analytics, and other enterprise platforms.
• Provide hands-on technical leadership across solution design, development, testing, deployment, and lifecycle management.
• Guide engineering teams on architectural standards, best practices, security, compliance, and performance.
• Drive continuous innovation based on Genesys Cloud capabilities and customer experience trends.

Requirements

• 7+ years of experience in contact center technologies, including strong Genesys Cloud CX expertise.
• Experience designing and delivering large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, routing strategies, omnichannel solutions, WFM, call recording, analytics, and AI/ML capabilities.
• Hands-on experience with REST/SOAP API integrations and microservices architecture.
• Experience integrating Genesys Cloud CX with Salesforce, Microsoft Dynamics, or ServiceNow.
• Deep knowledge of SIP infrastructure, including SIP protocols, SBCs, load balancing, infrastructure planning, and high-availability deployment.

Culture & Benefits

• Remote-work flexibility within a global, multicultural environment.
• Competitive compensation and benefits, including health insurance.
• Relocation program available.
• Professional development through certifications, mentorship, talent investment, and internal mobility programs.
• Projects for major global clients with opportunities to influence customer experience technology.
• Inclusive culture focused on sustainability, open communication, and team-building activities.