Customer Experience (CX) Solution Architect (Google Cloud/Gemini Enterprise)

Company

hirify.global is a global business and technology transformation partner delivering end-to-end services and solutions across strategy, design, engineering, and AI-enabled capabilities.

What you will do

• Design and lead end-to-end AI-powered CX solution architectures on Google Cloud, defining scalable, secure, production-ready solution patterns.
• Drive technical discovery and solution design during sales cycles, developing proposals and securing technical wins.
• Architect and integrate CCaaS and AI-driven CX solutions with platforms such as Google CCAI, Amazon Connect, Genesys, and Twilio, plus CRM, analytics, and automation systems.
• Support delivery teams from POC to production, ensuring architectural consistency, delivery readiness, and high-quality outcomes.
• Align hirify.global, Google, and partner teams on architecture and execution as the technical bridge across business, sales, and delivery.
• Continuously improve performance, scalability, and CX outcomes by identifying opportunities using emerging AI capabilities.

Requirements

• Location: Hybrid role based in one of the preferred locations: Atlanta (GA), New York (NY), Bridgewater (NJ), Chicago (IL), Dallas (TX), or San Francisco (CA).
• 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
• Proven experience designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
• Strong knowledge of contact center technologies including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
• Deep expertise in Google Cloud Platform, Customer Experience, and generative AI technology stack.
• Ability to travel up to 50% of the time.

Nice to have

• Hands-on experience with Google GECX and Vertex AI.
• Experience leading large-scale CX transformation programs.
• Experience working with and managing partners in complex implementation projects, including hyperscalers.
• Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer).

Culture & Benefits

• Comprehensive benefits package for regular, full-time employees; paid time off based on employee grade (A–F), including vacation, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada, where applicable).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada), plus life and disability insurance.
• Employee assistance programs and additional benefits based on local policy and eligibility.

Hiring process

• Interviews to evaluate technical leadership, solution architecture approach, and alignment across stakeholders.
• Compensation and eligibility determined based on jurisdiction and candidate factors; additional variable incentives may apply.