Senior Community Manager (SaaS)

TL;DR

Senior Community Manager (SaaS): Building and scaling digital and in-person communities for small business owners with an accent on engagement, advocacy, product adoption, and AI-powered discoverability. Focus on designing measurable community programs, turning members into brand evangelists, and structuring content for search and LLM-based research.

Location: San Francisco, California, USA

Salary: $155,000–$175,000 per year plus equity

Company

HoneyBook is an AI-powered SaaS business management platform for service-based business owners, helping them attract leads, manage client relationships, book projects, and process payments.

What you will do

• Own community business outcomes, define success metrics, and track performance.
• Grow the digital community by improving engagement, conversation quality, knowledge sharing, and peer interaction.
• Moderate discussions and lead product-focused meetups, workshops, and in-person activations.
• Develop recognition programs that turn active members into brand evangelists.
• Lead the community LLM discoverability strategy, ensuring content is structured, indexed, and visible in AI-powered search.
• Build member relationships, identify business and product needs, and mentor peers and collaborators.

Requirements

• 8+ years of experience in community management or community marketing, including at least 2 years in a senior individual contributor or team lead role.
• Experience scaling high-engagement digital and in-person communities for a SaaS or SMB brand.
• Experience designing repeatable meetups, workshops, and community activations.
• Strong program design, measurement, written communication, presentation, and stakeholder management skills.
• Hands-on experience with AI tools such as Claude or ChatGPT.
• Familiarity with CRM integrations, Snowflake, LLM indexing, and collaboration with technical teams.

Nice to have

• Experience connecting community engagement to product adoption and top-of-funnel growth.
• Strong affinity for small business owners and creative professionals.

Culture & Benefits

• Mission-driven work centered on member success.
• Fast-paced environment with ownership, experimentation, and innovation.
• Competitive salary and meaningful equity grants.
• Wellness programs and family leave policies.
• Core values include putting people first, raising the bar, taking ownership, authenticity, and transparency.